FAQs

EMV Chip Card FAQs

Q: What is a chip card?

A: You may hear chip cards referred to as “smart cards” or “EMV cards” – they’re all different ways of referring to the same type of card. Similarly, a chip-enabled terminal is the same as a chip terminal. A chip card is a standard-size plastic debit card that contains an embedded microchip as well as the traditional magnetic stripe. The chip encrypts information to increase data security when making transactions at a chip-enabled terminal.

 

Q: Why does my POCU debit card now include a chip?

A: As chip technology will soon become the security standard in the U.S., many merchants are beginning to accept chip cards and we want you to be ready. You’ll enjoy greater security when making purchases at a chip-enabled terminal since the chip provides better protection against counterfeit fraud. Chip technology is already used in over 130 countries around the world, including Canada, Mexico and the United Kingdom.

 

Q: Are chip cards secure?

A: Chip technology has been around for over two decades and is already the security standard in many countries around the world. When purchases are made using the chip feature, the transaction is more secure because of a unique process that is used to determine if the card is authentic. This makes the card more difficult to counterfeit or copy. While magnetic stripe cards are still considered secure, chip technology is the next step to providing enhanced security to our members. Whether you use the magnetic stripe or the chip inside it to make your purchase, you can have confidence in the protection and security features we provide for all debit card accounts. Remember, if you notice any suspicious activity on your account, notify us immediately by calling the number on the back of your card.

 

Q: Will chip cards prevent third-party data breaches?

A: Chip card technology provides an additional layer of security to help reduce certain types of fraud resulting from data breaches; however, it will not prevent a data breach.

 

Q: Will chip cards prevent all fraud from happening?

A: No. As the industry continues to develop new ways to protect consumers, perpetrators continue to look for new ways to commit fraud. Chip cards provide an additional layer of security at chip-enabled terminals, on top of the fraud prevention monitoring we currently provide.

 

Q:Will chip cards allow others to track my location?

A: No. Chip card technology is not a locator system. The chip in your card is limited to supporting authentication of card data when you make a purchase.

 

Q: Is a chip card the same as contactless payment (for example, PayPass, PayWave)?

A: No. Contactless cards employ near-field communication technology (NFC), which has a radio antenna that transmits account information, and work by waving or tapping your card in front of a device. Chip cards must be inserted face-up into a chip-enabled merchant terminal that allows the chip to make contact with the reader to authorize and complete a transaction.

 

Q: Do the same benefits come with my chip card that I had with my prior card?

A: Yes. You’ll continue to enjoy the same benefits with your chip card as you always did with your chip-less debit card.

 

Q: How does a chip debit card work?

A: If the retailer has a chip-enabled terminal, simply insert your chip card face up in the terminal. The card will remain in the terminal while the transaction is processed. To authorize your transaction, just follow the prompts as you do today. You’ll be prompted to enter your PIN or to provide a signature as you normally would to verify the transaction. You may not be asked for a PIN when travelling internationally. Your card can be removed from the terminal once the transaction is completed. If the retailer is not equipped to read the chip card, just swipe as you do today. For transactions made over the phone or online, nothing changes.

 

Q: Now that I have a chip debit card, do I need to notify POCU before I travel internationally?

A: Yes. Please contact us toll-free at 1-800-431-7628, during normal business hours.  After hours, leave a message with the expected dates and locations of your travel plans.

 

Q: Are there any situations where I could experience issues using my chip debit card?

A: When traveling outside the U.S., some card readers at unattended terminals (such as public transportation kiosks, gas pumps) will require a PIN. However, this type of PIN technology is different than what you normally use for PIN transactions in the U.S and the card won’t be accepted. In these situations, please locate an attended terminal to complete your transaction or plan for an alternative payment method, such as local currency.

 

Q: Will my chip debit card still work at an ATM?

A: Yes. You can continue to use your card as you do today by following the instructions at an ATM.

 

Q: Are there any additional fees associated with chip debit cards?

A: There is no additional cost to have or to use your new card with chip technology. However, there are fees for each requested replacement of a debit card that may still apply. The replacement fee does not apply when we replace a card upon its expiration.  Please refer to the POCU Fee Schedule for more details.

 

Other FAQs

 

A: What is your routing number?

A: 275978996

Q: What are your hours?

A: We are open Monday through Friday, 8:30am to 5:00pm.

Q: How do I get cash from my POCU account?

A: We have no cash here inside our lobby, however it is easy to get cash from your POCU accounts:

  1. Use the ATM located here at the POCU branch, 151 West Corporate Drive in Madison. You may withdraw up to $500 at a time from your checking account from this machine in a 24-hour period.
  2. Visit any ATM in the Alliance One Network for free cash withdrawals.
  3. Visit any ATM in the VISA Pulse Network for cash withdrawals; owner-assessed fees will apply. Get a teller check from POCU, for the amount up to your available balance, to cash at another financial institution.
  4. Visit one of our Shared Branch locations here in Dane County, with your account number and ID. These branches can give you up to $1,000 during their business hours, in a 24-hour period.

Q: How do I order new checks?

A: You can order them online at Legacy Services, or you can call us at 244-3518 and we will handle your order for you. https://www.legacymemberservices.net/loes/main/InterfaceWWW.aspx?UseHeader=Yes

Q: How do I enroll in online banking?

A:

Step 1: Go to www.pocu.com and click on the Online Banking button at the top right of the screen. Select Enroll Online in the left navigation area.  Enter your Member Account Number, the last 4 digits of your social security number, and the numbers in your street address according to the example.

Step 2: Read the Terms & Conditions. When you are done, check the box to confirm. Click Continue.

Step 3: You are now going to choose a Logon ID and a Security Code, following the guidelines on your screen. Remember to keep these confidential.

Step 4: Choose three Challenge Questions, and answer them. Our system will use these questions periodically to confirm your identity.

Step 5: Choose a Security Phrase. This phrase will greet you every time you come to POCU’s online banking portal, letting you know that you are on the right website; if you don’t see your security phrase, don’t logon to the system.

Q: How do I start getting statements electronically instead of through the mail?

A: Once you are logged in to Online Banking, select the Self Service tab at the top of the page. Choose E-Statements in the Additional Services Box. Agree to the Terms & Conditions, and provide your email address.